Opening hours
Our office is open from Monday to Friday between 10 am - 1 pm and 2 pm - 7 pm and on Saturday
from 11am - 1 pm and 2 pm - 7 pm.

2/ PICK UP / RETURN THE KEYS

Check-in
13h00 with possibility to check before for travellers landing in earlier under approval of the agency.
check out is 11h00 (with possibility to let luggage at the agency or to extend under approval of the agency).

Pick up of keys
There are generally two ways to pick up the keys of your rental apartment :

1) You can either come to our office during opening hours to pick up the keys of your rental (Monday to Saturday from 10am-1pm / 2pm to 7pm, and on Saturday opens at 11am, Address: Roots Travel, 7, rue de la Cerisaie 75004 Paris. Metro station: Bastille, line 1, 5, 8).
Or
2) for the cost of 70 euro (taxes included) you can reserve a personal taxi one way from the airport to your rental apartment. A private taxi will wait for you with your name on a sign at the airport or rail station (44 euro one way), with the keys of the apartment and to take you to your apartment. Note that this extra service can be chosen independently.
Important Note: For arrivals out of the agency's opening hours, the customer is required to choose this service and reserve a taxi.

For arrival before checkin time
Taxi drive you to a café/restaurant near the apartment or at our agency.

Arrival on Sunday or bank holidays or out of openning hours
We are closed on Sundays and bank holidays but, you can pick up your keys and documents, by reserving a taxi chauffeur*.
The chauffeur will be waiting for you with a sign at your name, in case you have difficulty or if you're delayed you have a telephone number to call.

*For arrivals out of the agency's opening hours (see below) you're also asked to choose to reserve the taxi service with key delivery. We will email you form with the needed information for the booking (reference of the flight, of the train…).
Rate 2008 : Airport*-apartment : One way : 70 euros / railstation-apartment : 44 euros.
*only Roissy Charles de Gaulle and ORLY airports (but not Beauvais…etc).

Bank holidays
Bank holidays are: (some dates change every year)
2007
JAN 1, Easter, MAY 1,8, JULY 14, AUG 15, NOV 1,11, DEC 25

Departure on Sunday or bank holidays or out of openning hours
How shall I return the keys? / Whom should we give the keys back ?.
We will fix an appointment with one of our agent at the apartment to return the keys.

For departure out of opening hours of the agency (from Monday to Friday between 10 am - 1 pm and 2 pm - 7 pm and on Saturday from 11am - 1 pm and 2 pm - 7 pm).

You should leave the keys inside the apartment and leave the cleaning fee in cash euros (40/50 euros) on the table at the apartment (except if you give it before to our agenct the day of the inspection) and pull well the door, we will get back the keys the same day from 10am.
Example:
" For departure on Sunday, please fix the appointment on Saturday (from 11 to 1 pm and from 2 to 7 pm).

-You're leaving during between 10am and 12 am, please chose a time during these hours 15 minutes before the time you like to leave the apartment.
-You're leaving before 10 am, please confirm the appointment the day before during opening hours of the agency.
-If you leave on Monday before 10 am, please fix the appointment on Saturday.

Exception
In case of emergency, if you need to leave the apartment before the appointment (or if our agent is delayed) leave the keys and leave the cleaning fee in cash euros (60 euros) on the table at the apartment and shut the door behind you - we will destroy the guarantee after verification.

3/ PAYMENT CONDITIONS

Why do we pay a security (caution) ?
Your credit card is used as guarantee for the security deposit (it's not debited, see'conditions").
The security deposit is not charged on your credit card or account.
We have the best system for the tenants : no deposit to pay.
You would probably be hesitant to give out the key to your own property without a minimum guarantee that you will get it back in good condition. We believe that trusting our guests for their honesty is the best way to have them respect us and our properties. That is why the amount of the deposit equivalent to one or two weeks rental. This is little compared with the value of the flat's contents. In our recent rental experience we have always had very well behaved guests and have never needed to cash the deposit.
The amount of caution are : 1 bed and studios / 600 euros 2 bedroom / 900 euros.
After inspection and if there is no damages at the apartment we cancel the guarantee that you signed for the caution.

the amount specified as Security Deposit on your rental/credit card authorization agreement
is not charged on your credit card or account but only serves as a guarantee (caution).
Except in the event that any damages or losses are caused to the apartment
(other than from reasonable wear and tear) during your stay and is canceled once you
depart and leave the apartment in its initial condition (see Conditions.)

When this security deposit will be returned? In the day of inspection ?
The day of the inspection at the apartment after we check that there is no damage we cancel your credit card authorization.

Are there additional 'hidden' costs on top of the rental rates ?
No. We believe that it is better for clients to know what to expect up front. We have therefore put pictures of all apartments and their surrounding areas on the website, and there are no hidden charges - no charge for electricity, and no charge for the phone (incoming calls) agency, fee and taxes are included.
Household insurance that covers the apartment but not the tenants and their personal effects.

4/ APARTMENTS

Do we need to bring linens and towels ?
We furnish clean linens and towels in each apartment. If you stay more than two weeks, we provide a second clean set of linens and towels.

Features /appliances
All apartments are equipped with good functional heaters, Linen, towels, iron and iron table, hair dryer, kettle, furnished kitchen, toaster, coffee maker, vaccum cleaner.
Additional services and features (high speed internet, washing maching machine with dryer…)
Are specified on each apartment wab page.
We provide additional services : baby cot, extra sheets and towels, fans, extra cleaning (40 euros per 2 hours)…

Are your apartments all centrally located and near public transportation ?
Yes. All of our apartments are selected for their accessibility for people who come to town to take advantage of the city. They are all located in central, upscale areas near tourist attractions and business centers (Luxembourg Gardens, St. Germain des Pres, Marais--Place des Vosges, Montmartre, Arc de Triomphe). Every apartment is at most 5 minutes from Metro Stations, RER stations, and bus stops.
You can see where is located an apartment by clicking on the accommodation on the button "location map".

How does the telephone work ?
You can receive phone calls and call for emergency (fireman :18, police : 17).
To make phone call you should buy a prepaid card with code to scratch ("carte à code" in French) for 7.5 or 15 euros that you can purchase in all tobacco shops.

I can not see the bathroom, the bedroom…
On the web page of the apartments there is a button "more photos" where you can access additional photos: the bathroom, the view...

Are the apartments clean ?
Apartment is cleaned before your arrival. During your stay, we ask you to maintain in the same state you found it. We can provide extra cleaning on demand (22,86 € /hour.VAT included).

Do your flats have lifts or handicapped access ?
Unfortunately most of them don't. Le Marais is an historical district where by law the buildings cannot undergo major renovations. Our flats are located in buildings built in the 18th century, some of them even earlier, so there is no room to install an elevator in their staircases. Most flats are on the second, third, or fourth floors, which is not too far to climb.
We can always help you with your luggage if you need a hand!

Insurance
We strongly recommend you to cover yourself, every member of your party, your luggage and your party's luggage, cash, jewels, valuables, etc… by a comprehensive travel insurance. Please contact your insurance agent or your travel agency before leaving your permanent home.
Household insurance that covers the apartment but not the tenants and their personal effects is included.

Smokers
Only in some apartments, smokers are permit. Please, ask when you book your flat if it is permit.

Pets
Only in some apartments, pets are allowed. Please ask before reserve.

5/ RESERVATION - PAYMENT / PRICE

How to book ?
1/check availability by calling us at + 33 1 42 74 22 33 or by email or fax (it takes maximum 24h due to to time difference)
or email us

Once you get the availability you can make your reservation:
By on line secure form CLICK HERE
By fax CLICK HERE
By telephone. You can secure your apartment with your credit card by calling us at + 33 1 42 74 22 33.
We accept visa and mastercard.

Balance payment
On the reservation form you authorize ROOTS TRAVEL to debit your credit card for the total balance (deposit of 25% and the remaining balance). So you don't need to send a new authorisation for the payment of the remaining balance.
The balance is due one month before the first day of the rental. The payment of the balance will be automatically processed with 25 and 30 days before arrival (may be occurred few days after) and we will email you a confirmation with the receipt.
In the event that we cannot process the remaining balance of your reservation one month before arrival we will contact you by email. If we have no response from you to make arrangements for the payment of the balance, the agency reserves the right to cancel your reservation at the conditions of the cancellation fee.

For high season : Christmas, new year…
There is no supplement.
We rent for a minimum stay of one week. If you want to stay less than 7 days, you will pay the same amount as if you stay one week, excepted in last minute.

Can I start my rental on Monday or does it has to start on Saturday ?
I can star any day during the week.
And a monthly rental can star on any day. Example : from 15 march to 15 april = 1 month.

Extension of your trip
It is possible to extend your stay if the flat you are occupying is not reserved.
First, contact us to tell us you want to stay longer. We will answer you the same day. If this is possible, we will be only too happy to extend your reservationIf it is reserved, we will offer you another flat.

Complains
In the unlikely event that you are disappointed with the temporary accommodation, you must contact at once Roots travel.
We will try to solve the problem.
If you vacate the property before the end of the rental period without our authorisation you shall lose any rights to compensation.

Cancellation
Cancellation fees in case of a cancellation:
Cancellation till one month before arrival: 30 % of the bill
Cancellation between 1 month and 2 weeks before arrival: 60 % of the bill
Cancellation between 2 weeks and 1 week before arrival: 80 % of the bill
Cancellation under one week: 100 % of the bill.

Can we get a discount ?
We are willing to give discounts in specific cases, such as:
- Stays of more than two weeks
- For singles during the low season
- Last minute bookings based upon availability - generally you can expect at least 10% off



I don't see my question in this list.
You may contact us by email paris@rootstravel.com or call us at + 33 1 42 74 22 33.